Can I order a sample?
Yes, samples are available to let you taste, feel and assess the quality of the chocolate.
Can I amend or cancel an order after it has been placed?
Yes, we’ll always try to accommodate your changing needs, on occasions charges may apply.
I can't find the product I’m looking for on your website?
We have a massive range of products, not all shown on our website, please contact us directly to discuss your requirement on info@baxtermurray.co.uk or call +44(0)28 9047 1310.
How do I request a quote?
On the product detail page, you can calculate the overall price. It is also possible to receive a quote if preferred. Yes, contact us directly to discuss your requirement on info@baxtermurray.co.uk or call +44(0)28 9047 1310.
How do I place an order?
You have the options of placing your order via the website, by e-mail or by phone
Is there a minimum order quantity?
All items are available in any quantity, if your preferred order quantity is not listed on the website contact us directly on info@baxtermurray.co.uk or call +44(0)28 9047 1310.
What are the shipping costs?
All prices INCLUDE delivery in United Kingdom and Ireland.
Can I send to multiple addresses in one order?
Yes, contact us directly to discuss your requirement on info@baxtermurray.co.uk or call +44(0)28 9047 1310
Can you deliver outside the UK & Ireland?
We currently do not offer this facility on our website however we can deliver throughout Europe. Contact us directly to discuss your requirement on info@baxtermurray.co.uk or call +44(0)28 9047 1310.
What is the leadtime on delivery?
The website shows 6, 4 and 2 week lead-times. If you require your order faster contact us directly on info@baxtermurray.co.uk or call 028 9047 1310.
Lead-time is calculated from client approval of artwork.
What payment methods are available?
Currently you can pay by credit or debit card (mastercard, visa and Maestro). Should you require an alternative payment please contact us for further information.
What is the shelf life of the chocolate?
All products are freshly handmade to order. Truffles are supplied with 3 months best-before date, all solid chocolates (Bars, lollipops, coins, medals etc.) are supplied with 9 months best-before date.
Where are goods are made?
All products are handmade to order in our UK factory from finest quality Belgian chocolates, with the exception of coin nets which are imported from a Belgian manufacturer.
I have seen an error on your website – who should I contact?
If you’ve noticed an error on our website, please send us an email at info@baxtermurray.co.uk
Do I receive a printer’s proof beforehand?
You will receive an email with a PDF documents attached; to include all artwork(s) and confirmation of all delivery details.
Only when you approve production will start.