Returns / Cancellations Policy

Cancellation is subject to the following:

If the job has been approved and subsequently cancelled, work may have already begun. If a bespoke design has been ordered, you will be charged for the cost quoted to set-up the design. If print has been ordered, you will be charged for the full cost of the printed material. If Baxter Murray Ltd have provided design time this will be charged at £25.00 per hour and any chocolates produced from your order will be charged at the price quoted.

We reserve the right to re-produce OR grant a refund OR grant a future credit to rectify defective work as we so choose.

We reserve the right to provide a remedy for any defective work provided by us either by reprinting or refinishing or in such a way as we deem appropriate and shall not be liable to refund. If you unilaterally choose to have work re-done by a third party without specific agreement by us, you automatically revoked your right to any remedy from us. We will not be held liable for such rework and the debt to us will remain valid.

We reserve the right to credit your account if we deem a refund should be made.

We reserve the right to offer to replace your job and you must accept such an offer unless you can show clear cause for refusing to do so.